How to close a Chase account (checking or savings)

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  • There are four ways to close a Chase checking or savings account.
  • You can visit the nearest branch to close your account in person or give Chase a call and follow the prompt.
  • You can also close your Chase account online or via mail.

Looking for how to close your Chase account? This is very easy to do as Chase Bank offers you a variety of options. There are four options you can choose from, but the quickest way to close your account is to visit a Chase branch. The three other options are almost as quick but might take between two to three working days upon receiving your request.

But before you close your Chase checking or savings account, there are a few things you may need to do first to make it a trouble-free experience.

Before you close your Chase account

There are a few things you’ll want to do first:

Open a new account

Before going ahead to close your Chase account, make sure you have a backup account or a new account at another bank outside of Chase. This is important to transfer your remaining funds to the new account before the closing process.

Transfer remaining balance

The next step is to transfer the remaining money from your Chase checking, or savings account to the new account. It’s best to transfer your remaining balance rather than carry a lot of cash with yourself. Transferring funds from your Chase account to another account might take a couple of days, and charges may apply.

Review subscriptions, recurrent charges and deposits

Make sure you run through your statements to see if you have any recurrent charges such as rent, car payments, utility bills, etc. Also, check for subscription services like Hulu, Netflix, and redirect all those charges to your new account. You’ll want to do this a few days before you close the account

Furthermore, be sure to notify your clients or employer about your new account so they route your payments correctly.

Overdue balance and bank fees

If your Chase account has any negative balance or overdue bank fees, it’s important to pay them off before you close the account in other to protect your credit score.

After you’ve laid the groundwork to close your account and ready to move on, here are the four simple options to choose from depending on your preferences:

Close Chase account online

The simplest way to close your Chase account is online – visit and sign in to your account with your username and password. Next, click on ‘Secure message center,’ you’ll see the option to send an email to the customer service department requesting to close your account. Within two business days, a Chase bank representative will reply with a confirmation email containing follow-up questions and instructions.

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Close Chase account in person

This is the classic and fastest way to close your Chase account. Visit the nearest Chase branch – to find out the nearest location, go to and click “ATM & branch” at the top of the homepage. You can search for locations by zip code, address, city, or state. Upon getting to Chase, ask to speak with a banker or customer service representative and tell them you wish to close your Chase account; they will guide you through the steps.

During the process, you’ll be asked to provide proof of identity – such as your social security number, PIN, ID card, or driver’s license.

Most people prefer closing their Chase account in person at a Chase branch because it’s the quickest. Once you close your account and walk out of the bank, that’s it – you no longer have a Chase account.

Close Chase account by phone

Another easy way to close your Chase checking or savings account is by phone. Chase representatives are always available 24 hours every day of the week. Call the customer service number at 1-800-935-9935 and follow the prompt to verify your account. After that, you’ll be connected to a customer representative. Tell them you wish to close your account. If all the information you provide is correct, your Chase account will be closed within 24 hours.

Close Chase account via mail

You also have the option to close your Chase Checking or savings account by mail. The first step is to fill out an account closing form on Chase’s website with information details such as your name, phone number, account number, and your home address where they can mail any remaining balance you may have in your account.

Enter your signature on the form, print your name, package the mail and send to National Bank By Mail, P.O. Box 36520, Louisville, KY 40233-6520. You can expedite the delivery by sending it to National Bank By Mail, Mail Code KY1-0900, 416 West Jefferson, Floor L1, Louisville, KY, 40202-3202.

Does Chase charge to close an account? / Is there a fee for closing a Chase bank account? / Chase close account fee?

It’s free of charge to close your Chase checking or savings account. There is no fee, and it cost nothing. You can close your Chase bank account for free as long as you don’t have any outstanding balance, dues, or bank fees.

Can you close a bank account online?

Yes, provided you don’t have any outstanding balance and fees to pay, most banks will allow you to close your bank account online by visiting their website and going through the account closure process.

Is it bad to close a checking account?

It’s not a bad thing. You can close your checking account without any problem; unlike closing a credit card account, closing a bank account won’t affect your credit score.

Can Chase close your account for no reason?

Chase can close your account if they detect suspicious activity, including high-risk purchases, frequent cash advances, large series of payments within a short period, unusual purchases, and many more.

How long does Chase take to close an account?

It takes between 1 and 2 business days if your account is in good standing with zero balance.

Can I close my Chase account over the phone?

You can easily close your Chase account over the phone by calling 1-800-935-9935 to connect to a customer service representative. Representatives are available 24/7.

How do you know if your Chase account is closed?

Chase will send you an email or letter letting you know your account has been closed and also inform you to stop using the account. Chase will also provide you with a phone number you can call if you have any questions.

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