How do I pay my Citibank credit card bill?

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The simplest way to pay your Citibank credit card bill are online or through the Citi mobile app. You can also make payments by calling (800) 950-5114, sending a check by mail, or using a Citibank ATM. Additionally, Citibank offers the option to set up automatic payments for cardholders.


Maintaining a healthy credit score is essential, and one of the most effective ways to do so is by paying your credit card and other loan payments on time. Payment history accounts for 35% of your overall credit score, so even a few late payments can have a significant negative impact.

If you are a Citi cardmember and want to ensure timely payments on your Citi credit card, you have several options:

Citi provides cardmembers with a minimum of 23 days after the end of each billing cycle to make a payment before it is considered late. You can find your specific payment due date on your monthly statement.

By adhering to this due date and making payments on time, you can protect your credit score and maintain a positive financial history.

To make a Citibank credit card payment, you have several options:

  1. Online:
    • Log in to your online Citibank account.
    • Click on “Make a Payment.”
    • Choose the payment amount, date, and payment source.
    • Confirm your choices and submit the payment.
  2. Through the Mobile App:
    • Download the Citibank app for Android or iOS.
    • Log in to your account.
    • Select your credit card.
    • Tap “Make a Payment” and follow the on-screen instructions.
  3. Over the Phone:
    • Call (800) 950-5114 or the number on the back of your card.
    • Enter your card information when prompted.
    • Follow the automated prompts to make a payment.
  4. By Mail:
    • Send a check or money order (no cash) to the address provided in your statement.
    • For regular mail, send it at least 7 days before the due date.
    • Write your name and credit card number on the check.
  5. At a Citibank ATM:
    • You can make a payment at a Citibank ATM.
    • Citibank ATMs accept cash payments up to $3,000 per credit card account per calendar month.

Keep in mind that mailing your payment takes the longest, so ensure it’s sent well in advance of the due date. Also, include your name and credit card number on the check to ensure proper processing.

How to make a Citi credit card payment on the Citi website or app

To make a payment on your Citi Credit Card using the Citi website or app, follow these steps:

  1. Log in: Visit the Citi website or open the Citi mobile app and log in to your online account. If you haven’t registered for an online account, you’ll need your credit card information to create a login.
  2. Add a payment source: To make payments online, you must link a payment source to your Citi account. This source can be a checking, savings, or money market account from any U.S. bank or credit union that accepts electronic debits.
  3. Provide account information: You will need to enter your financial institution’s unique ABA routing number and your bank account number to add the payment source to your Citi account. Ensure that you have the correct routing number for electronic payments, as some banks use different ones.
  4. Make your payment: Once you’ve added your payment source, you can proceed to make a one-time payment or set up AutoPay for recurring payments. Follow the instructions on the website or app to complete your payment.
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By following these steps, you can easily make a payment on your Citi Credit Card using their online platform while ensuring you have the correct account information to avoid payment delays.

How to make a Citi credit card payment by phone

To make a payment for your Citi credit card over the phone, follow these steps:

  1. Call 1-800-950-5114.
  2. Expect them to ask you personal verification questions to confirm your identity.
  3. Have your credit card and payment information ready to provide when asked. This typically includes your credit card number and the payment amount you wish to make.

How to make a Citi credit card payment by mail

To make a Citi Credit Card payment by mail, follow these steps:

  1. Check your most recent credit card statement for the mailing address. You’ll find it on the payment coupon located on the first page of the statement.
  2. If you haven’t received a physical statement in the mail, you can still access your most recent statement online. Log in to your Citi online account to find the necessary payment information.
  3. Write a check or obtain a money order for the amount you wish to pay.
  4. Make the payment out to “Citi” or “Citibank.”
  5. On the payment, include your credit card account number and your name.
  6. Place the check or money order, along with the payment coupon if available, in an envelope.
  7. Affix adequate postage to the envelope.
  8. Mail the payment to the address specified on your statement or the one you found online.
  9. Allow sufficient time for the payment to reach Citi and be processed, keeping in mind any due dates to avoid late fees or penalties.

By following these steps, you can make a Citi Credit Card payment by mail in a straightforward manner.

How do I log into my Citi credit card account?

To log into your Citi credit card account, follow these steps:

  1. Visit the Citi website or open the Citi app.
  2. If you haven’t registered for an online account, you’ll need your credit card information to create a login.
  3. Once registered, enter your username and password.
  4. Click or tap the “Log In” button.
  5. You will now have access to your Citi credit card account online.

That’s it! You can now manage your account, check your balance, make payments, and perform other account-related tasks.

How do I speak to Citi customer service?

To speak to Citi customer service:

  1. Call 1-800-950-5114 if you have credit card-related questions.
  2. For assistance with non-credit card issues, call 1-800-347-4934.
  3. You can also use the online chat feature on the Citi website for help.

What is the phone number for Citi credit card support?

The phone number for Citi credit card support is 1-800-950-5114.

How do I pay my Citi credit card online?

To pay your Citi credit card bill online, follow these steps:

  1. Log in to your Citibank account on their website.
  2. Click on “Account” and then “Overview.”
  3. Select “Make a Payment.”
  4. Add or choose a payment account. If it’s your first time, you’ll need your bank’s routing and account numbers.
  5. Choose the payment amount: “Minimum Payment Due,” “Last Statement Balance,” “Current Balance,” or a custom amount.
  6. Set a payment date.
  7. Click “Continue” to receive a confirmation number, indicating a successful payment.

Alternatively, you can use the Citi mobile app, pay over the phone, or send a payment by mail if you prefer not to pay online.

The bottom line

Paying your credit card balance in full whenever you can is important because it will reduce the amount of interest you have to pay over time. If you can’t always pay in full, make sure to at least pay the minimum amount by the due date. This will help maintain a good credit score and keep your credit card usage low.

Citi provides convenient ways to make credit card payments. You can use your online banking bill payment feature if you have a bank account. Alternatively, you can make payments through your Citi online account, over the phone, or by sending a payment by mail.