How to reach American Express customer service?

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To contact American Express credit card customer service, you have a few options:

  • Online Chat: Log in to your American Express account and click the blue “Chat” box in the bottom right corner to connect with a customer service representative.
  • Phone: You can call American Express customer service at (800) 383-4800. This phone line is available 24/7 and is for existing cardholders.
  • Mail: You can also reach out to American Express through traditional mail, although this method may take longer to receive a response.

Additionally, you can manage your American Express credit card online by logging into your account. This allows you to check your balance, access statements, make payments, and perform other account-related tasks.

American Express phone numbers and emails

Here are American Express phone numbers and email addresses for various services:

Phone Numbers:

  • Toll-Free Number for Personal Cards: (800) 528-4800
  • Customer Service: (877) 297-4438
  • American Express Gift Cards: (844) 273-1384
  • American Express Loans: (866) 207-7970
  • American Express Prepaid Card: (877) 673-6758
  • Business Credit Card: (800) 528-2122
  • Cardmembers Only: (855) 531-3491
  • Corporate Program: (800) 227-4669
  • Express Cash/Cash Advance at ATMs: (800) 221-7282
  • Gift or Travelers Cheques: (800) 545-1171
  • International Dollar Card (IDC)/Puerto Rico/U.S.: (800) 297-3276
  • Membership Rewards: (800) 445-2639
  • Merchant Service: (800) 243-3888
  • Personal Cards (Apply by Phone): (800) 472-9297
  • Personal Cards (Pay Bill): (800) 446-6307
  • Personal Savings: (800) 492-3932
  • Platinum (Cardmembers Only): (800) 954-0559
  • Prepaid Products: (888) 800-8564
  • Program Administrators Only: (800) 522-1897
  • TTY/TDD (in New York) Personal Cards: (800) 221-9950
  • TTY/TDD Personal Cards Business Customer Service: (800) 492-3344
  • Headquarters: (212) 640-2000
  • Investors/Franchising: (800) 463-5911
  • Transfer Agent: (212) 640-5574
  • Sales/Reservations: (800) 297-5627
  • Cruises: (800) 297-2977
  • Reservations for Air, Hotel, and Car Rentals: (312) 980-7807
  • Reservations for Air, Hotel, and Car Rentals (Outside the US): (Varies by location)
  • Technical Support: (866) 220-4272

Email Addresses:

  • Customer Service: Use the contact form on the American Express website.
  • Investors/Franchising: Use the contact form on the American Express website.
  • Legal: Contact American Express legal department directly.
  • DMCA Inquiries: Send inquiries related to Digital Millennium Copyright Act to

Please note that contact information may change over time, so it’s a good idea to verify these details on the official American Express website or through other reliable sources.

How to contact American Express support phone number?

To contact American Express support via phone, follow these steps:

  1. Dial the American Express toll-free number, which is (800) 528-4800.
  2. Depending on the nature of your issue, you might be provided with specific phone numbers to choose from.
  3. Once connected, you can speak with a customer service representative who will assist you with your questions or concerns regarding your American Express credit card or financial services.

Alternatively, you can also reach out to American Express for support through their live chat or mobile app if you encounter any difficulties while using their services.

How to Contact American Express by email?

To contact American Express by email, follow these steps:

  1. If your issue has not been resolved through regular customer service channels, you can reach out to American Express via email.
  2. Send your email to This email address is suitable for most cases.
  3. If you remain unsatisfied with the solutions provided or if you have a more serious issue, you can escalate your concern to the Executive Correspondence Unit.
  4. To contact the Executive Correspondence Unit, you can either write an email or call their dedicated phone number.
  5. Explain your issue clearly and concisely in your email or during the phone call, providing all necessary details to help them address your concern effectively.
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By following these steps, you can contact American Express by email for assistance with your issue.

American Express contact information

Here’s the American Express contact information provided in a clear and concise manner:

Bill Payment Addresses:

  • Regular Mail:
    • American Express
    • P.O. Box 650448
    • Dallas, TX 75265-0448
  • Overnight Mail:
    • American Express
    • Attn: Express Mail Remittance Processing
    • 20500 Belshaw Ave
    • Carson, CA 90746

Other International Locations:

  • Mexico: Avenida Patriotismo 635, Benito Juarez, CDMX 03710, MX
  • Italy: Viale Alexandre Gustave Eiffel, 15, Rome, Laz. 00148, IT
  • India: 100 Feet Road, Bengaluru, Karnataka 560047, IN

These are the contact details for American Express, including their website, corporate office address, bill payment addresses, and some international locations.

How do I contact an American Express representative?

To contact an American Express representative, you have several options:

When using these services, be prepared to wait on hold for some time. It’s a good idea to have patience and some free time available. If you use the mobile app or online chat, you might initially be directed to try to solve your issue using menu prompts. This helps American Express support representatives guide you to the correct solution for your problem.

  • Phone: You can call American Express customer service. They have an automated system that’s available 24/7. In exceptional cases, you can speak to a company representative.
  • Mobile App: If you have the American Express mobile app, you can use secure messaging within the app to reach out to their customer service.
  • Online Chat: American Express also offers an online chat service where you can chat with a representative.

Does Amex have 24/7 customer service?

Yes, American Express (Amex) offers 24/7 customer service, which means you can contact them at any time, day or night, seven days a week. You can speak to a real person whenever you need assistance.

How do I speak to a representative at Amex?

To speak to a representative at American Express (Amex), follow these steps based on your card type:

  1. For personal cards, call 800-528-4800.
  2. For business cards, dial 800-492-3344.
  3. If you have corporate cards, reach out to 800-528-2122.

Simply call the appropriate number associated with your card type, and a representative will assist you with your inquiries or concerns.

What phone number is 1-800-528-4800?

The phone number “1-800-528-4800” belongs to American Express. You can call this toll-free number if you believe you have been a victim of fraud, and they will assist you with your concerns.

The bottom line

You can contact American Express Credit Card Customer Service through these methods:

  • Online: Log in to your online account and click the blue “Chat” box in the bottom right corner to connect with a customer service representative.
  • By phone: For help with existing accounts, call the number on the back of your card or (800) 383-4800. This line is open 24/7. To inquire about a new card or apply for one, call (888) 297-1244. This line is open from 6 a.m. to 2 a.m. ET, seven days a week.
  • By mail: Send general inquiries to American Express customer service at: American Express
    P.O. Box 981535
    El Paso, TX 79998-1535