How can I talk to PNC Bank customer service?

We may earn a commission for purchases through links on our site, Learn more.

Share This Article:

To contact PNC Bank credit card customer service, you can dial (800) 558-8472. When you call, follow the automated prompts provided on the phone system. By doing so, you’ll be connected to a live PNC Bank credit card representative. They can assist you with your inquiries or guide you to the right department for further assistance.

PNC Bank customer service

When you require assistance with banking matters, waiting for answers or results for three to five business days is not practical; you need immediate help. Whether you prefer the personal interaction of speaking with a live customer service representative or you want to handle your banking online through a website or mobile app, PNC Bank offers options to cater to your needs.

How to talk to PNC Bank customer service by phone

There are two different phone numbers for contacting PNC customer support. The first number, 888-762-2265, is for general customer support, while the second number, 800-558-8472, is specifically for credit card issues. Calling these numbers is one of the quickest ways to speak with a PNC customer service representative, who can assist you with various banking matters, including credit cards, checking accounts, and savings accounts.

To talk to PNC Bank Customer Service by phone, follow these steps:

  1. Call the PNC Bank credit card customer service department at (800) 558-8472.
  2. Enter your credit card number or say “I don’t have it.”
  3. Press 0.
  4. Wait for your call to be transferred to a customer service representative.
  5. Speak to a live representative.

If you prefer not to speak with PNC Bank customer service over the phone, you can also visit a local branch in person.

PNC customer service page

The PNC Customer Service page is where you can find assistance with various banking-related issues. You can access it by visiting and clicking on the “Customer Service” link at the top of the page. Here are some of the things you can get help with on this page:

  1. Enrollment in automated payment programs and automated payment authorization forms.
  2. Checking, savings, or other banking account inquiries.
  3. Viewing the summary page for different types of accounts you have.
  4. Reviewing information related to loan payoffs or making edits to payoff information.
  5. Questions or concerns about your credit cards or debit cards.
  6. Information about various types of loans, including auto loans, student loans, mortgages, home equity loans, personal loans, or lines of credit.
  7. General services provided by PNC and personal banking inquiries.

In summary, the PNC Customer Service page on their website is a resource where you can find assistance with a range of banking-related issues and inquiries beyond just checking your account balances.

More ways to reach PNC Bank customer service

PNC provides various mobile apps for easy access to your financial information and customer service. To find the right mobile app for your financial needs, visit the mobile app webpage.

If you need to locate the nearest PNC branch or ATM, go to the find a location page.

To contact PNC by phone:

  • For personal banking accounts, call 1-888-762-2265, Monday-Friday from 7:00 am to 10:00 pm ET, and Saturday-Sunday from 8:00 am to 5:00 pm.
  • For business banking accounts, call 1-877-287-2654, Monday-Friday from 7:00 am to 10:00 pm ET, and Saturday-Sunday from 8:00 am to 5:00 pm.
  • For Virtual Wallet, call 1-800-352-2255.
  • For Personal Credit Cards automated account information, call 1-800-558-8427, available 24/7.
  • For Business Credit Cards automated account information, call 1-800-474-2101, available 24/7.
  • For Student Loans, call 1-800-762-1001, Monday-Friday from 8:00 am to 5:00 pm ET.
  • For Investments, call 1-800-622-7086, Monday-Friday from 8:00 am to 6:00 pm ET.
  • PNC Investments Accounts: (844) 762-7272
  • Jobs/career: call (877) 968-7762

Mortgage Customers:

  • Contact PNC mortgage customer support at 1-800-822-5626, Monday-Thursday from 8:00 am to 9:00 pm ET, Friday from 8:00 am to 5:00 pm ET, and Saturday-Sunday from 9:00 am to 2:00 pm.
  • Access online mortgage information on their webpage or enroll in online banking for mortgage account details.
Read Also:  Here's your Chase routing numbers in the US for all states [2024]

If you suspect fraud or a phishing attempt:

  • Take a screenshot or picture of the message and forward it to PNC at
  • Call the fraud protection department at 1-888-762-2265.

For Special Services:

  • En Espanol, Servicio de Ventas y Servicio al Cliente en Espanol, call 1-866-465-2762.
  • If you’re deaf or hard of hearing, use TTY/TDD at 1-800-531-1648.
  • Veterans and active military can reach a dedicated customer service line at 1-844-762-7272, Monday-Friday from 8:30 am to 4:30 pm ET.

How can I talk to a live person at PNC Bank?

To talk to a live person at PNC Bank, you can call either of these numbers:

  • For general customer support, dial 888-762-2265.
  • If you have credit card issues, call 800-558-8472.

How do I call PNC customer service?

To call PNC customer service, follow these steps:

  1. Dial the PNC customer service phone number that matches your specific inquiry.
  2. Enter your account number or credit card number, or indicate that you don’t have it.
  3. Press the number corresponding to the issue you’re calling about when prompted.
  4. You’ll be transferred to a live customer service representative to assist you.

Does PNC Bank have 24/7 customer service?

PNC Bank does not offer 24/7 customer service. It’s advisable to contact them during their business hours for faster assistance. However, if you need help outside of their operational hours or prefer a digital platform, you can send a tweet to @PNCBank_Help on Twitter. Keep in mind that you may not receive an instant response, but PNC Bank’s customer service will get back to you as soon as possible.

Can I contact PNC customer service via live chat?

No, PNC Bank does not offer live chat as a customer service option. To contact PNC customer service, you can:

  1. Call their designated customer service phone number.
  2. Reach out to them on Twitter by sending a tweet to @PNCBank_Help.
  3. If you prefer an in-person approach, you can visit their corporate office located at PNC Financial Services, 500 First Ave, Mailstop P7-PFSC-01-S, Pittsburgh, Pennsylvania, 15219, United States.

Please keep in mind that for most general customer service inquiries, it’s recommended to use the phone, online communication methods, or send correspondence to the mentioned mailing address rather than visiting the corporate office.

What is the Zelle transfer limit for PNC?

The Zelle transfer limit for PNC Bank is $1,000 per day or $5,000 per month.

Does the PNC Bank website have customer service?

Yes, the PNC Bank website offers customer service through its customer service page. You can use this page to get assistance with various issues, including:

  • Enrollment in automated payment programs and automated payment authorization forms.
  • Questions about your checking, savings, or other banking accounts.
  • Accessing your accounts summary page for different types of accounts.
  • Reviewing and editing payoff information.
  • Inquiries related to credit cards or debit cards.
  • Information about loans, such as auto loans, student loans, mortgages, home equity loans, personal loans, or lines of credit.
  • General services provided by PNC or personal banking inquiries.

You can find the specific help you need by visiting PNC Bank’s customer service page on their website.

How much does PNC charge for wire transfers?

The fees for wire transfers at PNC Bank can vary depending on several factors, including whether it’s a domestic or international transfer, the type of account you have, and whether it’s done in a branch or online. Here are some general guidelines for wire transfer fees at PNC Bank:

  • Incoming Domestic Wire Transfer: PNC Bank typically charges around $15 to receive an incoming domestic wire transfer. This fee may vary depending on your specific account type.
  • Outgoing Domestic Wire Transfer: Sending an outgoing domestic wire transfer from a PNC account may cost you around $25 to $30. Again, the exact fee can vary depending on your account and how you initiate the transfer (online, in-branch, or over the phone).

Please note that fees for international wire transfers are typically higher than those for domestic transfers, so be sure to inquire about those specific rates if needed.

How do I check my PNC Bank balance?

To check your PNC Bank balance, you have three options:

  • Online Banking or Mobile App: Log in to your PNC Bank account through their official website or mobile app. You can view your account balance online.
  • Local ATM: Visit a PNC Bank ATM, insert your debit card, and follow the on-screen instructions to check your account balance.
  • Customer Service: You can also call PNC Bank’s customer service department at 888-762-2265 and inquire about your account balance over the phone.

The bottom line

Managing your money is crucial, so it’s essential not to delay or doubt its status. If you encounter issues with your PNC credit cards, bank accounts, or loans, take prompt action by calling customer service or visiting the website to address and resolve any problems or questions.