Cricket Wireless customer service phone number & hours

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Cricket Wireless offers several contact options for different purposes:

  • Toll-Free Number: For general customer service, call (800) 274-2538.
  • Complaints/Feedback: If you have complaints or feedback, dial (866) 653-4261.
  • TTY Service: Use (877) 382-4357 if you require TTY services.
  • Legal Inquiries: Contact (844) 246-1628 for legal matters.
  • CCPA Inquiries: The email address for California Consumer Privacy Act inquiries is ccpa@cricketwireless.com.
  • Legal Matters: For legal issues, privacy inquiries, or copyright concerns, contact copyright@cricketwireless.com.

Address: 1025 Lenox Park Boulevard Atlanta, GA 30319, https://www.cricketwireless.com/

Phone contacts:
Customer Service: (800) 274-2538
Toll Free: (855) 924-6246

Email contacts:
customersuccess@cricketwireless.com – The recommended initial point of contact for consumers. It directly reaches the customer escalations team, aiming to resolve issues swiftly.

Social media contacts:
Engage via Facebook and Twitter for additional support and interaction.

Executive contacts:
Primary Contact – Christie Brown, Director of Digital Care and Customer Success, reachable at cbrown@cricketwireless.com.
Secondary Contact – Kristi Turner, Vice President of Operations, accessible via kturner@cricketwireless.com.
Chief Executive – John Dwyer, President, can be contacted at jdwyer@cricketwireless.com.

These contact details provide various avenues for consumers to contact Cricket Wireless for assistance, inquiries, or issue resolution.

What is the Cricket Wireless customer service phone number?

The Cricket Wireless customer service phone number is 1-800-274-2538. You can call this number regardless of whether you own a Cricket phone, alternatively, if you’re using a Cricket phone, dial 611 for quick access to self-service options concerning your account information.

Customer service is available Monday through Saturday from 10 am to 8 pm EST. When you call, a Cricket customer care representative will answer your queries, offer helpful advice, and assist until your issue is resolved.

Does Cricket Wireless have 24/7 customer care?

Cricket Wireless offers a 24/7 customer care option through their website’s chatbot, which serves as a digital assistant. This chatbot is the sole support option available round the clock. It can address straightforward queries or issues effectively.

Cricket’s customer service hotline operates from Monday to Saturday, from 10 am to 8 pm EST. However, you can reach them for online chat support from 9 am to 11:30 pm EST on weekdays and from 10 am to 11 pm EST on Sundays.

Does Cricket Wireless have chat support?

Cricket Wireless offers chat support as a convenient tool to assist customers with various issues they might encounter. Accessing the chat feature is straightforward: locate the “Help” button at the top right corner of the Cricket Wireless website and click “Chat with Us.” Upon initiating the Cricket Wireless chat online, users are greeted by a responsive bot designed to provide assistance around the clock. This automated system efficiently handles straightforward tasks.

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For those seeking direct interaction with a live support representative regarding technical issues, reaching out during business hours is advisable. The initial interaction with the chatbot serves as a gateway to connect customers with a knowledgeable agent. These skilled representatives are equipped to offer guidance and work collaboratively with users to resolve their specific problems.

Cricket Wireless Customer Phone Number 800-274-2538

  • Phone number to dial: 800-274-2538
  • Call-back available: NO
  • Call picked up by a real person: YES
  • Department you’re calling: Cricket Refill Card
  • Call center hours: 24 hours, 7 days
  • Best time to dial: 8:15am
  • Average wait: 33 minutes
  • Current wait: 39 minutes
  • Rank (among phone numbers): 1
  • Rank (overall): 1
  • Communication channels: phone, web
  • Quality of communication: 77%
  • Quality of help: 58%

Cricket Wireless’s best toll-free/800 customer phone number

Cricket Wireless’s top toll-free customer phone number, 800-274-2538, stands out for its effectiveness in connecting users directly to an agent. Over the past 18 months, it has been used by 36,210 customers who found it to be the most reliable contact option. The hotline addresses various concerns, such as device support, payment arrangements, plan changes, service cancellations, and transfers, providing prompt assistance.

The call center, comprising employees from several states including Florida, Texas, California, and Wisconsin, operates around the clock, seven days a week, catering to customer needs.

This single phone number serves as Cricket Wireless’s primary contact, although the most effective means to reach representatives may not always be evident, prompting the compilation of this information based on invaluable insights from the customer community. Continual feedback is encouraged to enhance this invaluable free resource for all users.

How do I talk to a live person at Cricket Wireless?

To reach a live person at Cricket Wireless, dial 1-800-CRICKET (274-2538) or call 611 from your phone. Representatives can assist you from Monday to Saturday between 10 am to 8 pm Eastern Standard Time (EST).

How do I call Cricket to pay my bill?

To pay your Cricket bill over the phone, dial 1-800-274-2538. You can use the Automated Payment System by pressing PAY (729) from your Cricket phone or call Cricket Support at the same number. Please note that there’s a $5 Customer Assistance Fee for payments made with the help of a Cricket Support representative.