How to protect yourself from these 14 most common Amazon scams

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Amazon scams are becoming worryingly common. You could lose an average of $1,200 by falling for an Amazon phishing scam. We identify the tactics these scammers are using, including how to protect yourself and avoid them.

Amazon scams are unfortunately quite common, and it’s important to be cautious when receiving suspicious emails, texts, or calls claiming to be from Amazon. Here are some quick tips to help you identify and handle these scams:

  • Check for red flags: Look for suspicious language, grammatical errors, and spelling mistakes in the message. Legitimate communications from Amazon are usually well-written and professional.
  • Verify the sender: Check the email address or phone number of the sender. Scammers often use fake or similar-looking addresses to trick recipients. Legitimate emails from Amazon will typically come from an “@amazon.com” address.
  • Beware of unsolicited communications: Amazon will not contact you out of the blue to inform you about winning a raffle or suspicious activity on your account. Be skeptical of such claims and avoid clicking on any links or providing personal information.
  • Don’t click on suspicious links: Scammers may include links in their messages that lead to fake websites designed to steal your personal information. Always hover over the link to see the actual URL before clicking on it. If it looks suspicious, do not click on it.
  • Report suspicious messages: If you receive a suspicious email, text, or call claiming to be from Amazon, report it immediately. Amazon has dedicated channels for reporting such incidents. You can report suspicious emails to stop-spoofing@amazon.com or use the reporting options available on the Amazon website.

Remember, it’s always better to err on the side of caution when dealing with suspicious communications. Protecting your personal information and online security is crucial.

Cyberattacks can have serious consequences

cyberattacks can have serious consequences, especially when it comes to phishing attacks. Phishing is a method used by online criminals to steal personal information, such as passwords and credit card numbers, by impersonating authority figures from banks or other institutions. It is important to be aware of this threat and be alert when transacting business online.

In a report published by the Federal Trade Commission (FTC), it was found that Amazon was the most frequently impersonated business. Many people reported receiving calls from individuals claiming to be from Amazon. About 96,000 people were targeted, and 6,000 of them reported losing money, with an average loss of $1,000 per victim. Unfortunately, older individuals, particularly those aged 60 years or older, were more likely to lose money to Amazon scams, with an average loss of $1,500 according to the FTC’s report.

Cyberattacks like these can have harmful effects on both your financial and personal security. They can even lead to identity theft. It is crucial to be vigilant and take steps to identify and prevent such scams. Certified cybersecurity expert Nick Santora emphasizes the importance of putting yourself through rigorous checks to avoid falling victim to phishing attacks. Remember, it’s not a matter of “if” but “when” a phishing attack will happen.

If you do encounter an Amazon scam or become a victim of one, there are measures you can take. It is recommended to report the incident to the appropriate authorities, such as the FTC. Additionally, you should contact your bank or credit card company to inform them of the situation and take necessary steps to protect your accounts.

How to identify Amazon scam calls and messages

To identify Amazon scam calls and messages, you can follow these guidelines:

  • Be cautious of emails or text messages that ask you to change your password immediately.
  • Check the sender’s email address. Real Amazon emails will always end in “@amazon.com” or other authorized emails.
  • Be wary of messages that ask for your login credentials or personal information. Amazon will never ask for this information via email.
  • Urgent messages that require immediate action are often red flags.
  • Pay attention to any spelling or grammatical errors in the message.
  • Be cautious of requests to pay by gift card or to provide the numbers on the back of a gift card. These are likely scams.

Remember, it’s important to stay alert and be aware of these phishing attempts when transacting business online.

The 14 most common Amazon scams to avoid

Here are the latest Amazon scams to avoid:

1. Amazon sellers asking for payment off-platform

The phenomenon of Amazon sellers requesting payments outside the platform has given rise to various scams orchestrated by con artists. These scammers often manipulate unsuspecting buyers into transferring funds through alternative payment channels such as Zelle, Venmo, Cash App, PayPal, MoneyGram, or wire transfer services like Western Union. These payment methods are different from Amazon’s official payment process, which involves transactions being carried out within the secure framework of the platform.

Buyer Protection and A-to-Z guarantee

One of the key concerns with off-platform payments is the lack of buyer protection. When transactions occur outside Amazon’s established payment system, the safeguards that are inherently built into the platform’s payment process are bypassed.

Amazon’s A-to-Z Guarantee, which is designed to ensure buyers receive the products they ordered in the condition described, does not cover off-platform payments. This implies that if a buyer becomes a victim of a scam, they are unlikely to receive reimbursement through Amazon’s protective mechanisms.

Anatomy of Amazon scams

Scammers orchestrate these frauds by creating seemingly legitimate product listings on Amazon. To enhance their credibility, they might even fabricate positive reviews that entice potential buyers and foster trust. When a buyer expresses interest in purchasing the product, the scammer makes contact with them and provides a link to an external payment option, often through messaging systems within Amazon or by email.

This link directs the buyer to payment platforms like Cash App or Western Union, which are outside Amazon’s jurisdiction. If the buyer follows this link and completes the payment, the scammer gains access to the payment and, in some instances, sensitive credit card information.

Identifying and responding to Amazon scams

Recognizing these scams is crucial in protecting oneself from financial losses. Legitimate Amazon sellers abide by the platform’s policies, which strictly prohibit directing buyers to off-platform payment methods. Therefore, any request for payment via third-party apps or wire transfer services should serve as a red flag. In such instances, refraining from making any payment and promptly terminating communication with the seller is advised.

In summary, the act of Amazon sellers urging buyers to make payments outside the official platform exposes individuals to a range of potential scams. These scams circumvent Amazon’s protective measures and may result in financial loss for buyers. It is imperative for buyers to be vigilant, follow Amazon’s established payment procedures, and report any suspicious activity to the platform to maintain a secure online shopping experience.

2. Amazon scam calls requesting personal information

Amazon scam calls requesting personal information are a troubling trend in which malicious individuals impersonate representatives from Amazon with the intention of fraudulently obtaining sensitive personal data. These scammers exploit people’s trust in reputable companies like Amazon to deceive them into divulging private information that can be used for identity theft, financial fraud, or other malicious purposes.

A real-world illustration of such a scam is exemplified by Cinda Stewart’s experience. She received a call claiming that her Amazon Prime account was compromised and that she would be charged a significant amount, in this case, $500. However, Cinda’s suspicions were aroused when the scammers demanded her Social Security number (SSN), prompting her to abruptly terminate the call and avoid falling victim to their ploy. Unfortunately, not everyone manages to evade these scams unscathed.

The mechanics of these Amazon scams are intricate yet manipulative. They often commence with an unsolicited phone call originating from an unfamiliar number. The person on the other end assumes the persona of an Amazon customer support representative or a security agent, leveraging this facade to gain the target’s trust. Subsequently, the scammer concocts a fictitious issue related to the target’s Amazon account, recent order, or even presents a concocted compromised financial situation.

By employing a sense of urgency and concern, the fraudster aims to coerce the individual into taking swift action to rectify the purported issue. This could involve enticing the target to share Personally Identifiable Information (PII), such as login credentials, credit card details, Social Security numbers, or other sensitive data. In some cases, they may also request access to two-factor authentication (2FA) codes, further compromising the victim’s security.

Identifying these scam calls and safeguarding oneself against them demands vigilance. It’s imperative to recognize that Amazon will never solicit personal information through emails, text messages, or phone calls. Irrespective of the caller’s apparent authenticity, divulging Amazon account passwords or 2FA codes to any third party is strongly discouraged.

In the event of receiving such a call, the best course of action is to terminate the conversation immediately and directly contact Amazon using verified and official channels to verify the legitimacy of the issue. By maintaining a cautious attitude and adhering to these guidelines, individuals can fortify their defenses against these increasingly sophisticated and deceptive scams.

3. Mystery boxes on Amazon with too-good-to-be-true deals

The phenomenon of “mystery boxes” on Amazon with seemingly irresistible deals has captured the attention of many online shoppers, but beneath the surface allure lies a web of potential scams and disappointments. These enigmatic listings, often presented by dubious sellers, promise astonishing bargains on high-ticket items. However, the overwhelming majority of these transactions lead to disillusionment and deception, leaving unsuspecting buyers with lighter wallets and a bitter taste of fraud.

An illustrative anecdote involving YouTuber JayzTwoCents serves as a cautionary tale. In pursuit of a potentially lucrative deal, he ventured to spend $110 on a “mystery box,” the contents of which held the tantalizing possibility of containing a cutting-edge graphics card worth an astonishing $2,500. The outcome, however, was far from the jackpot he had envisioned.

Instead of an advanced marvel of technology, he received a battered and barely operational graphics card from the bygone era of 2007, bearing the scars of age and neglect. The disappointment and disbelief he experienced resonated with the sentiments of countless others who had ventured into the murky waters of Amazon’s “mystery box” market.

Unraveling the mechanics of these Amazon-based scams reveals a playbook designed to exploit the innate desire for a bargain and the thrill of the unknown. Bogus sellers orchestrate this scheme by advertising “mystery boxes” concealing items of purportedly substantial value, alluringly priced well below their ostensible worth.

These enigmatic packages often encompass several pricing tiers, each accompanied by the seductive promise that the more you spend, the higher your chances of securing a treasure within. Yet, these promises are largely hollow, as the ultimate reality often comprises a defective, outdated, or cheaply manufactured item that bears little resemblance to the grandeur implied in the listing.

Adding a layer of complexity to these scenarios is the nature of the transaction itself. By willingly engaging with the purchase of a “mystery box,” buyers inadvertently surrender their leverage for recourse. Traditional avenues for refund or complaint, typically offered by Amazon’s robust customer service infrastructure, become elusive due to the voluntary nature of this transaction. The illusory appeal of the unknown casts a shadow over the security mechanisms that typically protect Amazon shoppers, rendering them vulnerable to unscrupulous practices.

Navigating this treacherous terrain requires a keen eye for red flags and a judicious approach to online shopping. Prospective buyers should approach listings for “mystery boxes” with a healthy dose of skepticism, even if the presentation seems authentic. The veracity of customer reviews on Amazon itself often proves dubious, as a significant portion may be artificially inflated or even entirely fabricated.

To ascertain the legitimacy of a seller, potential buyers are advised to embark on a reconnaissance mission, venturing beyond Amazon’s ecosystem. Third-party review platforms like Trustpilot and community forums such as Reddit can provide candid insights into a seller’s track record, guiding buyers away from potential pitfalls.

In a digital landscape where the promise of a fantastic deal intertwines with the specter of deception, informed skepticism and diligent research are indispensable tools for safeguarding oneself against the allure of “mystery boxes” and the hollow promises they entail.

4. Scammers claiming you’re owed a refund from Amazon

Another prevalent Amazon scam that has been causing concern revolves around fraudulent individuals masquerading as legitimate Amazon representatives. These impostors cunningly assert that you are entitled to a refund for purportedly erroneous charges, effectively exploiting the trust many consumers place in the Amazon brand. This deceptive practice not only jeopardizes individuals’ finances but also erodes the confidence users have in online platforms.

An illustrative example of this deceitful scheme involves fabricated emails that appear to be sent from Amazon itself, alleging that you are owed a refund. These emails might seem convincingly genuine, replete with Amazon logos and official-looking graphics, further deceiving recipients.

In a tragic instance, an elderly couple residing in California were tragically victimized by this ruse. They were manipulated into transferring a staggering sum of nearly $700,000 to an entity masquerading as the “Amazon Refund Recovery Center”. This heartbreaking case serves as a stark reminder of the gravity of such scams and the need for increased awareness among vulnerable individuals.

Understanding the mechanics of these Amazon scams is crucial in order to protect oneself from falling victim to such malicious stratagems. The scam typically unfolds through an unsolicited email or text message that urgently prompts you to engage in a dialogue regarding unauthorized transactions on your Amazon account or issues concerning a recent purchase. Upon reaching out, you might find yourself in conversation with an individual who purports to be an Amazon representative. This supposed agent then weaves a web of deception, asserting that you are owed a refund due to fraudulent activity or an overcharge on a previous transaction.

To ostensibly resolve this fabricated predicament, the scammer urges you to grant them remote access to your computer. This ploy exploits individuals’ concerns and the desire to rectify a potentially dire financial situation, ultimately coercing them into taking an ill-advised action. If you inadvertently comply, these fraudsters can gain unauthorized access to your financial accounts, potentially leading to devastating consequences.

Alternatively, the perpetrators might redirect you to a counterfeit website that emulates the appearance of Amazon’s official platform. Here, they employ a range of manipulative tactics to pressure you into making transactions that supposedly rectify the fabricated refund issue. These transactions, however, only serve to line the scammers’ pockets, exacerbating the financial harm they inflict upon unsuspecting victims.

Recognizing the telltale signs of these scams and adopting appropriate defensive measures is pivotal. Should you receive any communication claiming to be from Amazon regarding a refund, it’s imperative not to click on any embedded links or call provided numbers. Rather, exercise caution and take the extra step of visiting Amazon’s official website directly or employing the official app on your device to log in and verify your previous orders.

This prudent approach empowers you to independently ascertain the authenticity of the refund claim and avoid falling prey to the manipulative tactics employed by these scammers.

In summary, the Amazon refund scam underscores the critical importance of vigilance and skepticism in the digital realm. With the ever-evolving landscape of cybercrime, individuals must remain informed, exercise caution, and validate claims through reliable channels to safeguard their financial well-being and personal information.

5. Text messages claiming to be from Amazon

Text messages claiming to be from Amazon have become a favored tool for scammers to carry out their fraudulent activities. This type of scam, known as “smishing,” involves sending phishing scams through text messages, often attempting to deceive recipients into divulging sensitive information or downloading malicious software onto their devices.

Remarkably, statistics from the previous year revealed that a staggering one in three individuals who reported falling victim to text-based impersonation scams noted that the fraudsters pretended to represent Amazon.

In a typical scenario, scammers orchestrate these Amazon-related scams by posing as legitimate Amazon representatives. They craft messages that convey enticing offers such as free prizes, rewards, or urgent issues regarding the recipient’s payment information. The messages play on the recipient’s curiosity, excitement, or concern, compelling them to take action.

Upon receiving such a message, the recipient might be prompted to call a specified phone number, where the scammer on the other end of the line will skillfully attempt to extract personally identifiable information (PII). This information is invaluable to the scammer, as it can be exploited for various forms of financial fraud and identity theft.

Alternatively, the recipient might encounter hyperlinks within the text message, which, if clicked, can trigger the download of malware onto their device. This malicious software can then compromise the security of the victim’s device, potentially granting the scammer unauthorized access to sensitive data.

Discerning whether a message claiming to be from Amazon is genuine or a scam requires a cautious approach. It’s advisable not to respond to any phone numbers or links provided in the initial text message. Instead, individuals should take the proactive step of independently accessing their Amazon account through the official website or app.

To establish contact with a legitimate member of Amazon’s support team, it’s recommended to use the contact details listed in the “Help” section of the Amazon platform.

By being vigilant and adhering to these precautions, individuals can significantly reduce their susceptibility to falling victim to these Amazon-related smishing scams. The evolving landscape of digital communication underscores the importance of verifying the authenticity of messages and exercising caution when engaging with unsolicited communication.

6. Review hijacking: Fake listings with real reviews

The practice known as “Review Hijacking” or “Fake Listings with Real Reviews” is a cunning and deceptive tactic employed by scammers to exploit the trust consumers place in authentic product reviews on platforms like Amazon. Aware of the fact that genuine customer reviews significantly influence purchasing decisions, scammers utilize this psychological inclination to orchestrate a scam that capitalizes on the credibility of existing reviews.

The fundamental mechanics of this scheme involve taking control of established product listings that have garnered positive reviews over time. These listings might belong to products that are no longer available or are outdated. By seizing ownership of these listings, the fraudsters embark on a process of manipulation where they modify crucial details such as the product itself, its price, and its description, while intentionally leaving the original reviews untouched. This creates a façade of legitimacy since the reviews, often raving about the original product, remain attached to the listing.

As a result of the reviews’ positive sentiment and high ratings, the manipulated listings gain prominence within search results, often surfacing at the top due to the algorithmic preference for highly-rated items. In some instances, these scam listings might even bear the tag “shipped by Amazon,” adding an additional layer of trustworthiness. However, the reality behind these seemingly genuine listings is far from authentic.

Once an unsuspecting customer places an order for a product from these fake listings, they find themselves falling victim to the scam. The product that arrives is far from what they anticipated; it could be a counterfeit, a subpar imitation, or even an entirely unrelated item. The discrepancy between the positive reviews and the actual product received leaves the customer not only disappointed but also bewildered by the elaborate con that has been executed.

A notable example of this scam’s audacity is the case of 16TB SSD drives being offered on Amazon for a fraction of their actual market value. Astute tech writers, who stumbled upon these irresistible bargains, were stunned to discover that the drives contained nothing more than an ordinary microSD card with a mere 64GB of storage. This instance underscores the lengths to which scammers are willing to go to perpetrate their fraudulent activities.

In essence, the procedure by which these Amazon scams unfold follows a clear pattern:

  1. Third-party sellers seize control of listings with positive reviews and high ratings.
  2. Subsequently, they manipulate vital elements like images, descriptions, headlines, and other details while keeping the reviews intact.
  3. Unsuspecting consumers, drawn in by positive reviews, purchase the product.
  4. The product delivered is vastly different from what was expected, showcasing the scam’s success.

To identify and protect oneself from falling prey to such Amazon scams, several measures can be taken. Consumers are advised to be cautious of exceptionally lucrative deals, especially those that offer discounts of 90% or more, as these often serve as bait for scams.

Diligent examination of product reviews is vital; any reviews that seem excessively generic or unrelated to the listed product should be treated as red flags. By staying vigilant and exercising skepticism, consumers can shield themselves from the allure of these devious scams.

7. Amazon Prime Video scam websites

In the world of online scams, one particularly cunning scheme has been targeting unsuspecting users seeking to set up Amazon Prime Video on their SmartTVs. The process might seem straightforward, but for those attempting it for the first time, there exists a hidden threat—a sophisticated Amazon Prime Video scam that has managed to ensnare individuals worldwide.

This scam has been exposed by a Tech YouTuber named PleasantGreen, shedding light on the nefarious activities of a group originating from India, whose aim is to exploit people through the ruse of the Prime Video scam.

The mechanics behind these Amazon scams are ingeniously simple yet insidious in their execution. Scammers initiate their ploy by creating fraudulent websites and strategically placing ads that zero in on keywords like “set up Prime on TV.” The lure is set, and unsuspecting visitors are enticed to click on these misleading ads, leading them to seemingly genuine but entirely fake websites.

These counterfeit pages have been meticulously crafted to mimic Amazon’s authentic SmartTV setup interface, complete with logos, graphics, and a sense of familiarity. Once users arrive on these phony sites, they are prompted to input the crucial six-digit code provided on their TV screen. The illusion of legitimacy is further maintained, with the fake website then instructing the user to call a specified number for further assistance.

However, the true intent behind this seemingly helpful advice is far from benign. Upon making the call, individuals unwittingly enter a treacherous dialogue with the fraudsters. These skilled criminals employ various techniques to manipulate and deceive callers into divulging their two-factor authentication (2FA) code, which is sent to their mobile devices for added security. This critical code serves as a safeguard, but once it’s in the hands of these scammers, it becomes a key to unlocking the victim’s Amazon account.

With access gained, the fraudsters embark on the next phase of their operation. They present victims with enticing offers to upgrade their services to premium levels, exploiting the situation to extract more personal information and eventually financial gain.

The culmination of this elaborate charade involves sending a link to what appears to be a PayPal invoice, through which the victim is coerced into sharing sensitive financial details. Unbeknownst to the victim, this is the final step in the scam—a method through which the criminals aim to steal money and harvest valuable credit card information.

Identifying these Amazon scams and protecting oneself from falling victim requires a keen awareness of the warning signs. Crucially, individuals should never share their 2FA codes or any one-time passwords (OTPs) with anyone, including seemingly legitimate sources.

The recommended and authentic approach to setting up Amazon Prime on a SmartTV involves visiting Amazon’s official website directly. Third-party services and ads that unexpectedly surface during online searches should be treated with skepticism and avoided, as these are often the entry points for such scams.

In the constantly evolving landscape of digital deception, understanding the intricacies of scams like the Amazon Prime Video scam empowers users to navigate the online realm with greater confidence and security.

8. Imposters demanding payment with Amazon gift cards

Imposters demanding payment with Amazon gift cards have become a distressing trend that has caught the attention of authorities and organizations like the Better Business Bureau (BBB). This phenomenon has grown so alarming that between 2017 and 2020, the BBB reported that gift card payment losses had nearly tripled, shedding light on the increasing effectiveness of these scams in exploiting unsuspecting victims [*]. Among the various tactics employed by cybercriminals, the demand for Amazon gift cards has emerged as a particularly favored method.

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A striking case that exemplifies the severity of these scams involves a Californian woman who fell victim to Amazon imposters. She was ensnared in a scheme that ultimately coerced her into purchasing over 30 gift cards, resulting in a staggering financial loss of $16,000. This instance underscores the devastating consequences these scams can have on individuals’ lives, not only financially but also emotionally and psychologically.

Understanding the mechanics behind these Amazon scams is crucial to recognizing and avoiding them. Typically, scammers initiate the process by sending out phishing emails designed to lure recipients into making a phone call. The email itself might contain fabricated invoices for expensive items, creating a sense of urgency and concern. Once the victim dials the provided number, the scammer cunningly presents a fabricated narrative, asserting that the individual’s Amazon account has been compromised and is at risk.

To resolve the supposed security issue, victims are then instructed to make payments using Amazon gift cards. The fraudulent caller assures them that these payments will be reimbursed at a later point, adding a layer of false reassurance to the scam. Consequently, the victim is persuaded to purchase numerous gift cards and disclose the numbers found on the back of each card. Tragically, this action unknowingly grants the scammer access to the funds on the cards, facilitating their quick disappearance without a trace.

Detecting and safeguarding against these Amazon scams requires a keen eye and awareness of the red flags. A fundamental principle to remember is that no legitimate sale or transaction on Amazon ever necessitates payment through gift cards. In instances where individuals claiming to represent Amazon request the purchase of gift cards or the sharing of gift card numbers, it’s an unequivocal indication of a scam.

Remaining vigilant, staying informed, and verifying any suspicious communications directly with Amazon or other trusted sources can significantly reduce the risk of falling victim to such scams. The evolving tactics of cybercriminals highlight the importance of continuous vigilance and education in today’s digital landscape.

9. Fake sites that look like official Amazon pages

Fake websites designed to resemble official Amazon pages pose a significant threat to individuals’ personal and financial security. These deceptive platforms, commonly referred to as phishing URLs, are ingeniously crafted to exploit the trust users have in Amazon’s branding. The aim is to deceive unsuspecting visitors into divulging their sensitive information, putting their personal data and financial resources in jeopardy.

The process of how these fake Amazon websites operate is quite insidious. Culprits create mirror sites that bear a striking resemblance to Amazon’s legitimate pages but feature subtle alterations in the domain name. For instance, they might employ URLs like “Amazon-activity.com” or “Amazon.com.billing-inquiry.com.” These variations are calculated to trick users into believing they are interacting with the official Amazon platform.

To guide traffic to these malevolent sites, scammers resort to a combination of fake advertisements and phishing emails. These deceptive tactics coerce shoppers into navigating to malicious websites, where they are prompted to make purchases or log in using their Amazon account credentials. Regrettably, any such actions play directly into the hands of the scammers, granting them unauthorized access to valuable information such as payment details or Amazon account data.

It’s essential for users to be vigilant and educated in recognizing these Amazon-related scams. One reliable indicator of legitimacy is the format of the URL. Authentic Amazon websites consistently feature a dot before “amazon.com,” which is evident in URLs like https://pay.amazon.com for the Amazon Pay site. Any deviation from this pattern, such as URLs with strings of numbers or unconventional structures, serves as a clear warning sign of a potential phishing URL that aims to defraud users.

Additionally, these counterfeit websites often flaunt irresistibly low prices in an effort to lure unsuspecting visitors into making hasty payments. The old adage, “if it sounds too good to be true, it probably is,” is particularly pertinent in these circumstances. Remaining cautious and skeptical when encountering such bargains can go a long way in protecting oneself from falling victim to these scams.

In conclusion, the threat posed by fake Amazon websites that mimic official pages is an ongoing concern. With scammers becoming increasingly sophisticated in their methods, users must exercise caution and familiarize themselves with the distinguishing features of genuine Amazon URLs. By staying informed and employing a healthy dose of skepticism, individuals can better safeguard their personal and financial information from the clutches of cybercriminals.

10. Fake invoices for Amazon purchases that you didn’t make

The prevalence of online shopping and digital transactions has unfortunately led to the emergence of various scams and fraudulent activities, including those targeting well-known platforms like Amazon. One such scheme involves the creation and distribution of fake invoices for Amazon purchases that the recipient did not actually make. These fake invoices are designed to exploit individuals’ trust in the Amazon brand and their desire to resolve any potential billing issues promptly.

Brenda Duffy’s experience serves as a cautionary tale in this context. Upon receiving an Amazon invoice amounting to nearly $2,700 for technology products she had not ordered, she was faced with the potential of losing a substantial amount of money. However, her vigilance and prior exposure to a similar scam allowed her to identify certain red flags, prompting her to take appropriate actions.

The modus operandi of these Amazon scams is relatively consistent. The perpetrators, often referred to as threat actors, initiate their scheme by sending out fabricated purchase notifications that purport to be from Amazon itself. These notifications detail purchases of high-value items, deliberately triggering a sense of urgency and alarm in the recipient. A key feature of these notifications is the inclusion of a contact phone number, ostensibly provided to facilitate resolution of the purported issue.

Once recipients come across these fake invoices, panic and concern are natural reactions. Scammers rely on this emotional response to manipulate victims into calling the provided phone number. The initial objective is to exploit the victim’s distress by coercing them into divulging personal information. Playing on the fear of potential unauthorized access to their accounts, scammers often insist that the sharing of personal information is a security measure designed to protect the victim from further harm.

Identifying these scams and protecting oneself requires a keen eye and a healthy degree of skepticism. Typos, grammatical errors, unconventional design, and formatting inconsistencies within the notifications are telltale signs that they could be fraudulent in nature. When doubt arises, a recommended course of action is to access one’s Amazon account through the official app and navigate to the “Orders” section. If no confirmation of the stated purchase is visible, it becomes evident that the individual is likely dealing with a fraudulent scenario.

In a digital landscape characterized by convenience and connectivity, it’s crucial for consumers to remain informed and cautious. Staying vigilant against the tactics employed by scammers, such as fake invoices for Amazon purchases, is an essential step in safeguarding personal information, financial assets, and one’s peace of mind. As technology advances and new scams emerge, arming oneself with knowledge and adopting best practices for online security becomes an ongoing responsibility.

11. Amazon technical support scams

Amazon technical support scams are fraudulent schemes that target individuals by posing as legitimate Amazon support representatives to gain unauthorized access to their computers, personal information, or financial data. These scams typically involve a series of deceptive tactics that exploit victims’ trust in the Amazon brand and their lack of technical knowledge. One notable incident occurred in February 2022, when a 72-year-old man became a victim of such a scam.

In this particular case, the elderly man sought assistance with his HP Printer and turned to an online search for technical support. Unfortunately, malicious actors take advantage of search engine results by creating fraudulent websites that appear at the top of the list, mimicking the appearance of genuine Amazon support sites. These counterfeit sites are designed to deceive unsuspecting individuals into believing they are interacting with official Amazon representatives.

The scam unfolds when the victim calls the provided phone number on the fraudulent website. Once the call is initiated, the scammer on the other end employs manipulative tactics to pressure the victim into sharing sensitive information, granting remote access to their computer, or making unauthorized payments. In the case mentioned, the scammer managed to convince the elderly man to give them remote access to his computer.

Once the scammer gains access, they can engage in various malicious activities, such as making unauthorized purchases using the victim’s Amazon account. In this instance, the scammer exploited the victim’s Amazon account to make purchases totaling $717, leading to significant financial losses for the elderly man.

Fortunately, Amazon took responsibility for the situation and was able to reimburse the victim for the fraudulent charges. However, not all victims are as fortunate, and these scams can result in substantial financial and emotional distress.

To protect oneself from falling victim to Amazon technical support scams or similar schemes, it’s important to be vigilant and exercise caution when seeking assistance online. If you encounter a situation where someone claiming to be from Amazon or any other legitimate company pressures you to share sensitive information like passwords or two-factor authentication codes, it’s crucial to terminate the call immediately. Never share such confidential details with unknown individuals.

To verify the legitimacy of a call or to report suspicious activity, it’s recommended to contact Amazon directly using the official phone number from their official website. Additionally, Amazon provides a self-reporting tool that allows individuals to notify the company of any suspicious calls, emails, or interactions, helping to combat these scams and protect others from falling victim to them.

12. Phishing emails that claim your Amazon account is frozen

Phishing emails are a prevalent form of cybercrime wherein scammers exploit individuals’ concerns and anxieties to manipulate them into divulging sensitive information or performing actions that compromise their security.

An example of this can be observed in the context of Amazon-related scams, where criminals send deceptive emails and text messages purporting that the recipient’s Amazon account has been frozen or locked due to suspicious activities. This tactic preys on people’s fear of losing access to their accounts and the convenience associated with online shopping platforms.

These scams are orchestrated with a high level of sophistication, often employing convincing visual elements and using Amazon’s branding to appear authentic. One illustrative instance of such a scam is a text message that warns the recipient about an imminent termination of their Amazon account, along with a claim that the account’s status can be restored by taking specific actions. The scammers frequently use tactics such as displaying urgent and alarming language to prompt quick reactions.

When recipients take the bait and decide to “verify” their account information, they unknowingly hand over their confidential details directly to the fraudsters. This information can include personal identification details, banking credentials, and other sensitive data. By falling for this ruse, victims effectively grant scammers access to their accounts, paving the way for unauthorized transactions and potential identity theft.

The mechanics behind these Amazon-related scams are carefully orchestrated. The scammers send text messages to potential victims, containing alarming alerts regarding their Amazon accounts. These messages might include malicious links or phone numbers for victims to contact. In some cases, the malicious link might initiate the download of malware onto the victim’s device, compromising their cybersecurity.

Alternatively, the link might direct them to a counterfeit website designed to imitate Amazon’s official site. Here, scammers can employ various tactics to coerce individuals into sharing their Amazon login credentials or banking information, which can lead to financial losses and other serious consequences.

To discern whether a communication is a legitimate message from Amazon or a scam, individuals should remain vigilant and exercise caution. Amazon has a policy of never notifying customers about locked or suspended accounts through text messages. If a person receives a message claiming such issues and requesting action, it is best to ignore it entirely.

Never respond directly to the message or click on any links provided within it. Instead, individuals should use Amazon’s official app or website to independently verify the status of their account. This practice ensures that they are interacting with secure and authentic channels while protecting their personal information from falling into the hands of scammers.

In summary, the prevalence of phishing scams targeting Amazon accounts underscores the importance of digital literacy and cautious online behavior. Remaining skeptical of unsolicited messages, verifying the authenticity of claims through official channels, and refraining from sharing personal information are essential steps in safeguarding oneself against the ever-evolving tactics of cybercriminals.

13. Deliveries of Amazon packages that you didn’t order

“Deliveries of Amazon packages that you didn’t order” refer to instances where individuals receive unexpected packages from Amazon containing items they never purchased. This phenomenon can often be attributed to a fraudulent practice known as a “brushing scam.” These scams have gained attention due to their deceptive nature and potential implications for individuals’ personal data security.

Imagine opening your door to find an Amazon package, only to realize that you haven’t made any recent orders. This puzzling scenario has become more common than one might think. Consider the case of Mark Potter, a resident of Menlo Park, who, starting from August 2021, has been receiving an astonishing number of more than 100 Amazon items he never actually ordered. This occurrence might initially appear to offer free items, yet it unveils a scheme that can have broader implications.

At first glance, receiving unsolicited items may seem harmless; however, it’s crucial to recognize that this unusual trend could be indicative of a larger issue – your personal data could be at risk. These Amazon brushing scams involve third-party sellers on the platform sending out packages to unsuspecting recipients without including any return address details. These packages usually contain relatively low-cost items like screen protectors or Bluetooth speakers.

The modus operandi of these scammers is elaborate. They exploit these fabricated orders to craft fraudulent reviews, all under your name. These reviews are then used to bolster the seller’s ratings, a vital factor in attracting potential customers. By deceiving buyers with fake positive feedback, these unscrupulous e-commerce entities can cultivate a false sense of trust, which they subsequently use to their advantage.

The ripple effects of these deceptive practices extend beyond individual instances of receiving unexpected packages. The artificially enhanced reputation of these dishonest sellers enables them to exploit a wider customer base. Leveraging their ill-gotten high ratings, they can draw in unsuspecting buyers and potentially subject them to subpar products, poor services, or even additional forms of fraud.

Detecting and addressing Amazon scams like these requires vigilance. If you find yourself in a situation where scammers possess your address and are able to post reviews under your identity, it’s critical to acknowledge the potential for broader data misuse. Taking immediate action becomes paramount. Reporting the incident to Amazon is the initial step. Subsequently, it’s advised to cancel any forged accounts created in your name by the scammers.

Also, thoroughly review your authentic Amazon account to ensure it hasn’t been compromised. To bolster your security further, consider changing passwords not only for your Amazon account but also for any other sensitive accounts you hold, such as email or banking accounts.

In summary, the seemingly innocent act of receiving unexpected Amazon packages unravels a complex web of fraudulent activities – the brushing scam. It’s a stark reminder of the importance of safeguarding personal information and promptly addressing any suspicious occurrences to mitigate potential risks.

14. Fake Amazon job offer scams

Fake Amazon job offer scams have become a troubling phenomenon in recent times, with scammers adeptly masquerading as Amazon recruiters in a bid to ensnare unsuspecting job seekers. This deceptive practice has led to a noticeable surge in reported cases of employment scams, as indicated by a 27% increase in such incidents received by the Federal Bureau of Investigation (FBI). The modus operandi of these scams reveals a calculated approach to exploiting individuals seeking job opportunities.

The perpetrators of these Amazon scams meticulously craft and circulate fabricated employment advertisements that purportedly advertise positions within Amazon. These listings often boast enticing features such as remote work options and impressive salary packages, aimed at luring potential victims into their web of deception.

Once individuals express interest by submitting their applications, the scammers initiate a critical phase of their scheme. They reach out to applicants via phone, feigning as genuine recruiters from Amazon. During these seemingly professional calls, scammers skillfully manipulate conversations to introduce an element of urgency and authenticity surrounding the supposed job offer. In a distressing turn of events, they pivot the discussion towards requesting sensitive financial information, including bank account details and credit card particulars. Their nefarious ploy involves asserting that an upfront processing fee is required to secure the job opportunity. This fabricated fee, they claim, is a standard practice in order to expedite the hiring process or cover administrative costs.

Recognizing and responding effectively to these scam calls becomes pivotal in safeguarding oneself against potential financial and personal harm. Amazon job seekers are advised to exercise caution and diligence when evaluating job offers. Authentic Amazon job openings can be reliably sourced from the official Amazon job portal, accessible at Amazon.com/jobs. It is crucial to note that Amazon, a reputable company, does not impose any upfront fees for processing applications or arranging interviews. Any demand for payment during the application process should be treated as a red flag signaling fraudulent activity.

Individuals who encounter suspicious job offers or feel that they have been targeted by these scams are encouraged to take action. One can promptly report fraudulent job offers by sending an email detailing the incident to Recruiting-Fraud@amazon.com, thereby aiding in Amazon’s efforts to combat these fraudulent practices and protect prospective job applicants.

In essence, the rise of fake Amazon job offer scams underscores the need for vigilance and awareness among job seekers. Remaining informed about the legitimate application procedures of well-established companies and staying attuned to the signs of potential scams can contribute to a safer job search experience in today’s digital landscape.

15. Amazon “write a review” scams

The “Amazon write a review” scams are a nefarious strategy employed by scammers, often strategically timed to exploit major shopping events such as Prime Day or Black Friday.

These deceptive schemes revolve around the allure of getting paid for crafting reviews on Amazon, capitalizing on individuals’ desire to earn some extra income or gain perks from their online activities. However, beneath the surface of these seemingly enticing offers lies a web of deceit aimed at ensnaring unsuspecting victims.

The modus operandi of these Amazon scams is as follows:

  1. Initial Contact: The scammers initiate the process by sending out well-crafted emails that promise financial compensation in exchange for writing product reviews on Amazon. These messages are designed to elicit interest and excitement, preying on the vulnerability of individuals who are seeking ways to supplement their earnings.
  2. Phishing Lure: Just like other phishing attempts, these emails contain hyperlinks that direct recipients to fraudulent websites, meticulously designed to resemble the authentic Amazon platform. The fraudulent sites often adopt similar branding, layouts, and typography, making them difficult to distinguish from the genuine Amazon website.
  3. Trickery Unveiled: Once unsuspecting victims click on the links within the emails and land on the fraudulent websites, they’re confronted with forms or prompts that seemingly collect their personal information. This can range from usernames and passwords to sensitive financial details, such as credit card information.
  4. Identity Theft: Falling into this trap exposes individuals to a myriad of potential risks, particularly identity theft. The information provided on these bogus websites can be harvested by scammers to commit various forms of fraudulent activities, including unauthorized access to accounts, unauthorized transactions, and even full-scale identity theft.

To navigate through these scams and protect yourself, it’s crucial to be vigilant and informed:

  1. Cautious Approach: If you receive any email offering monetary incentives in return for writing an Amazon review, exercise caution. Regardless of the amount promised, treat such offers as suspicious. Scammers often play on people’s greed, offering tempting rewards to lure them in.
  2. Avoid Clicking: Refrain from clicking on any links provided in such emails. These links often lead to fake websites that can compromise your personal information. Instead of clicking directly, you can independently access the official Amazon website through your browser.
  3. Educate Yourself: Familiarize yourself with the typical signs of phishing emails, such as unusual sender addresses, misspellings, or requests for sensitive information.

In essence, falling for these scams can have serious repercussions, from financial losses to compromised personal data. By remaining cautious, informed, and vigilant, you can steer clear of these deceptive traps and continue to engage with online platforms like Amazon securely. Remember, if an offer sounds too good to be true, it’s likely a scam aimed at exploiting your trust and curiosity.

Avoid clicking on links in fake Amazon messages

The importance of being cautious and vigilant while dealing with messages claiming to be from Amazon cannot be overstated. These fraudulent messages, often referred to as phishing attempts, are designed to deceive individuals into revealing their sensitive information, including financial data. The advice here is to safeguard yourself from falling victim to these scams.

The primary rule emphasized is to refrain from clicking on any links or attachments within such messages. The rationale behind this advice is rooted in the fact that these links could lead to malicious websites or trigger the download of harmful files onto your device. Instead, a crucial step is to hover over the link in question to inspect the URL closely. This allows you to evaluate the authenticity of the link and its source, potentially exposing any inconsistencies or irregularities that might indicate a scam.

Moreover, the caution extends to text messages from Amazon promising prizes or rewards. These too should be treated with skepticism. The reasoning here is that these messages might be an attempt to lure you into clicking on a link that could compromise your financial security.

Another tactic employed by these scammers involves messages about account suspension. In these instances, the scammer might request that you install a seemingly innocuous remote access tool, which they claim will restore your Amazon account. In reality, this tool could grant the scammer access to your device, leading to the extraction of valuable information such as login credentials for various accounts, including those tied to online banking.

To protect yourself from these phishing attempts, it is essential to disregard any instructions present in suspicious messages. Furthermore, refrain from sharing personal information online or divulging it over the phone. If you find yourself uncertain about the authenticity of an account-related message or an order, it is recommended to directly contact Amazon’s official customer service to verify the information. By taking this route, you bypass any potential scam calls or texts and interact solely with legitimate sources.

It’s also worth noting that Amazon provides a formal channel for reporting phishing attempts and scams. This further emphasizes their commitment to combating fraudulent activities and underscores the importance of collective efforts to keep users safe in the digital landscape. Ultimately, these precautions serve as a reminder of the need for vigilance and critical thinking when navigating the online world, particularly when dealing with potentially malicious messages.

What to do if you’ve been scammed

In today’s digital age, the unfortunate reality is that cyberattacks and scams have become increasingly prevalent. This surge in scams can be attributed to the growing accessibility of public information that malicious actors exploit for their nefarious purposes.

If you find yourself ensnared in the web of an Amazon phishing attack, prompt action is crucial to mitigate the damage. One of the initial steps to take is to promptly contact your bank or credit card company. By doing so, you can inquire about the possibility of disputing the unauthorized charges made as a result of the scam. This proactive approach could potentially lead to a successful resolution and the recovery of your funds.

In addition to reaching out to financial institutions, it is imperative to notify the appropriate authorities. The Federal Trade Commission (FTC) is a vital agency to contact in such situations. The FTC has a “Report Fraud” page, where you can detail the specifics of the scam you’ve fallen victim to. By reporting the incident to the FTC, you contribute to a collective effort to curb cybercrime. This action may also prompt the FTC to initiate an enforcement action against the perpetrators, striving not only to bring them to justice but also to facilitate the recovery of lost funds for victims like yourself.

Addressing the aftermath of a scam involves a multifaceted approach. Part of this entails safeguarding your online presence by changing the passwords to not just your Amazon account, but also all other accounts tied to your financial and personal information. A strong, unique password for each account is an effective strategy to prevent unauthorized access and further vulnerabilities.

However, prevention is equally important as mitigation. To thwart future phishing attempts, it’s crucial to remain vigilant and educated about the methods employed by scammers. Be wary of unsolicited emails or messages requesting sensitive information or immediate action. Learn to verify the authenticity of messages and communications before taking any actions, such as clicking on links or providing personal information. This proactive stance significantly reduces the risk of falling victim to phishing attacks and other scams, safeguarding both your financial resources and personal data.

In essence, the digital landscape demands a proactive and knowledgeable approach to navigating the intricacies of online security. By understanding the steps to take if you’ve been scammed, as well as adopting preventative measures to fend off potential threats, you can empower yourself to mitigate damages, protect your assets, and maintain control over your digital identity.