The Home Depot appliance return policy explained (2024)

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If you buy a major appliance from The Home Depot and it’s not defective or damaged, you generally can’t return it. However, if the item is found to be defective or damaged upon delivery, you have 48 hours to contact Home Depot to report the issue. After this 48-hour window, you won’t be able to make a return for that reason.

For smaller appliances, the return policy is more lenient. You have up to 180 days from the date of purchase to return a small appliance if you change your mind or if there’s an issue with it.

In summary:

Major appliances can only be returned if they are defective or damaged upon delivery within a 48-hour window. Small appliances can be returned within 180 days for various reasons, including changes of mind or if there are issues with the product.

The Home Depot appliance return policy

The return policy for major appliances at The Home Depot is specific: you can only return them if they’re damaged or defective. Major appliances include items like dishwashers, refrigerators, washers, dryers, and certain microwaves.

To return an appliance, you’ll need the original components and your receipt. If you don’t have the receipt, they might be able to find your purchase in their system.

When you get a major appliance delivered, you have 48 hours to report any damage or defects by contacting The Home Depot’s customer service at (800) 455-3869. They’ll assist you in processing a return or exchange.

Typically, major appliances from The Home Depot qualify for free delivery. However, if you paid for delivery and need to return the item due to an error on the company’s part, they usually refund shipping fees. Yet, for major appliances, delivery fees won’t be refunded.

If you notice any issues with the item upon delivery, you can refuse it and get an exchange or full refund. But, be aware that if you refuse delivery and the item isn’t damaged or defective, you won’t get a refund, and you’ll need to reschedule delivery, possibly incurring extra charges.

Small appliances

Here’s a detailed breakdown of The Home Depot’s return policy for small appliances:

  1. Eligibility: Smaller appliances fall under The Home Depot’s standard return policy. This policy permits returns or exchanges within 90 days of purchase or delivery, irrespective of whether the item is defective or not.
  2. Extended Return Period: If the purchase was made using The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have an extended window of 365 days to return the item.
  3. Condition for Return: Ideally, the appliance should be in an unopened and unused condition for a straightforward return. However, if the item has been opened, some stores might still accept the return, depending on the discretion of the store manager.
  4. Receipt Concerns: If you don’t have the receipt, The Home Depot might still assist by locating the purchase in their system to facilitate the return process.

Overall, small appliances purchased from The Home Depot can be returned within specified time frames, even if they’ve been opened, with flexibility based on the payment method and the discretion of the store manager. Receipts are preferred but not always necessary for returns.

Warranties/Protection Plans

Once 48 hours have passed since delivery or pickup, you can’t return major appliances, but it should still be covered by the manufacturer’s warranty. If you have concerns about the appliance’s performance, you should contact the manufacturer, not The Home Depot, unless you bought a Home Depot Protection Plan when you made the purchase.

The Home Depot Protection Plan covers the appliance from the purchase date. If you encounter an issue with the appliance, you can file a claim online. Under this protection plan, if the appliance can’t be fixed, it will either be replaced or you’ll receive a Home Depot e-gift card for the original purchase amount instead of a refund to your original payment method.

For more detailed information on The Home Depot’s return policies, you can refer to their specific policies for returning power tools and lawn mowers in their related research materials.

Can I return a Home Depot appliance without the receipt?

Returning a Home Depot appliance without a receipt is possible by showing alternative proof of payment, like the original packaging or a packing slip. Another option is to have Home Depot retrieve your purchase from their system if you used a credit/debit card and bought the item within the last 90 days.

It’s important to note that if you can’t provide any proof of purchase, Home Depot might still accept the return but will likely issue a store credit for the appliance’s lowest selling price.

Can I return a Home Depot appliance without the box?

When returning a Home Depot appliance without its original box, the store can accept the return if the item is in good condition. Some online shoppers have experienced this.

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However, it’s important to note that whether the store accepts the return without the box depends on the discretion of the store manager. They will assess the condition of the appliance before deciding on issuing a refund.

How long do I have to return a Home Depot appliance?

Here’s a detailed breakdown of how long are the return policy for Home Depot appliances:

  • Faulty Appliances: If the appliance is defective, you generally have 48 hours from the time of purchase to return it for a refund. However, if you purchased an appliance warranty, the return window for faulty items might extend to 3-5 years.
  • Non-Defective Small Appliances: If you want to return or exchange a small appliance for reasons other than it being faulty, Home Depot allows returns within 90 days of purchase.
  • Home Depot Consumer Credit Card: If you used a Home Depot Consumer Credit Card or another Home Depot credit card for your purchase, you typically have an extended return window of up to one year as part of the card’s benefits.

These timeframes are essential to keep in mind when considering returning a Home Depot appliance, and they may vary depending on the specific circumstances or terms associated with your purchase.

Can I return an appliance to Home Depot outside the returns window?

Returning an appliance to Home Depot outside of the designated returns window depends on various factors:

  • Unopened Small Appliance with Receipt: If you possess a small appliance in unopened condition along with the receipt after the returns window has lapsed, Home Depot might accept the return at the discretion of the store manager.
  • Faulty Major Appliances: For major appliances that are faulty, Home Depot typically allows a 48-hour window for returns after purchase. If it’s beyond this timeframe, you might not be eligible for a return. However, many major appliances come with a manufacturer’s warranty that remains valid even after the return period. This warranty enables you to get the appliance fixed or serviced.
  • Home Depot Protection Plan: You also have the option to purchase a Home Depot Protection Plan for your appliance. This plan starts from the day of purchase and provides coverage against various issues that might arise with your appliance. If your appliance encounters any problems covered by this plan, you can get it repaired or serviced under the Home Depot Protection Plan.

In summary, returning an appliance outside of the returns window depends on the type of appliance, its condition, and whether you have additional coverage through a warranty or a Home Depot Protection Plan. Home Depot’s acceptance of returns after the standard return period is often subject to the manager’s discretion or the terms outlined in warranties or protection plans.

How do I return a Home Depot appliance?

Returning a Home Depot appliance involves certain guidelines for a hassle-free process. For any Home Depot appliance return, it’s best to have the original receipt, the appliance in its original packaging, and all its included parts.

However, returning a major appliance is different. Unless the major appliance is defective or damaged, Home Depot typically doesn’t accept returns. If there’s an issue, you must act promptly. You have only 48 hours after receiving the major appliance to return it to the store or arrange for a collection if it’s faulty. For major appliances bought online, contacting Home Depot’s customer service at (800) 455-3869 is the way to go. They’ll assist in managing your return.

Minor appliances, on the other hand, have a more flexible return policy. You can return a minor appliance to any Home Depot store within 90 days of purchase for a refund or exchange, provided you have the receipt. Alternatively, you can coordinate the return through Home Depot’s customer service for added convenience.

What type of Home Depot appliances can I return?

At Home Depot, you can return small appliances like air fryers, blenders, toasters, and similar items within 90 days of purchase for a refund or exchange.

However, for major kitchen appliances such as washers, refrigerators, ovens, dryers, and certain microwaves, Home Depot typically doesn’t accept returns unless these appliances are faulty. If you’ve bought or received a major appliance and it turns out to be faulty, you have a window of 48 hours to return it to Home Depot for a refund or exchange.

What items are not returnable at Home Depot?

At Home Depot, certain items are not eligible for return. These include wallpaper and flooring samples because once these samples are taken, they can’t be returned. However, if you think you’ve received an incorrect sample, you can contact Online Customer Support at 1-800-430-3376 to arrange for a replacement. Additionally, utility trailers are non-returnable once purchased.

The bottom line

Home Depot offers a variety of appliances in their stores, and most of these come with a manufacturer’s warranty, which is meant to ensure customers’ satisfaction. If you purchase smaller appliances, you have the option to return them within 90 days to Home Depot for a refund or exchange. However, when it comes to major appliances, the policy differs; Home Depot only provides refunds for defective products returned within 48 hours of purchase.

To increase your likelihood of receiving a refund from Home Depot, it’s important to have the items themselves along with any additional parts, the original packaging, and the receipt. These items are necessary for processing your return or exchange efficiently.