Chase Customer Service: How to talk to customer support at Chase Bank

We may earn a commission for purchases through links on our site, Learn more.

Share This Article:

To reach Chase customer service by phone, follow these steps:

  1. Dial (800) 935-9935.
  2. Press 2.
  3. Press 0.
  4. Enter your account number or user ID followed by the # key.
  5. You will be connected to a live Chase representative who can assist with your inquiries or direct you to the appropriate department.

If you prefer not to use the phone, there are alternative ways to contact Chase customer service.

Chase provides various banking products and services, operating through over 4,700 branches. If you require help, you have multiple options, including their website, social media support, and phone numbers, to assist you.

How do I speak to a Chase customer service representative?

To speak to a Chase customer service representative, you can follow these steps:

  1. Personal Banking: If you have questions about personal banking, call 800-935-9935.
  2. Credit Cards: For Chase card services, dial 800-432-3117.
  3. Business Banking: Contact 800-242-7338 for assistance with business banking.
  4. Auto Loans: If you have auto loan inquiries, call 800-336-6675.
  5. Home Lending: For mortgage and home lending questions, call 800-848-9136.
  6. Domestic Military Services: Domestic military customers can reach Chase at 877-469-0110.
  7. Overseas Military Services: If you’re stationed overseas, dial 1-318-340-3308.
  8. Fraud Services: To report credit card fraud or inquire about fraud-related matters, call 800-955-9060.
  9. Disaster Assistance for Auto Loan Customers: If a natural disaster affects your ability to make auto loan payments, call 800-336-6675. Military customers should call 877-469-0110.
  10. Hardship Assistance for Auto Loan Customers: If you need financial hardship assistance as a loan customer, call 800-336-6675. Lease customers should call 800-227-5151.
  11. TTY Services for Deaf or Hard of Hearing: If you are deaf or hard of hearing, use the TTY service by dialing 711 for assisted communications with Chase customer service.

Remember that Chase has various departments, each specializing in different products and services. Ensure you contact the relevant department to receive the specific assistance you require.

Read Also:  What is IBAN & how to find it? (2024)

Additional Chase customer service options

If you need to contact Chase customer service but prefer not to use the phone, here are some alternative options:

  1. Send a secure message: Log in to your Chase online banking account and access the Secure Message Center. This is a safe way to send messages regarding your accounts.
  2. Make an appointment: To speak with a local Chase representative, you can schedule a meeting online.
  3. Get help via social media: Chase actively monitors its social media platforms, including Facebook, Instagram, and X (formerly known as Twitter), for customer service inquiries. You can send them a message through these channels.
  4. Report a phishing attempt: If you receive suspicious emails related to Chase, forward them to phishing@chase.com. It’s important to note that Chase doesn’t provide general customer support through email; for other inquiries, use the Secure Message Center.

These options allow you to contact Chase in different ways based on your preference or the nature of your inquiry.

Does Chase have 24 hour credit card customer service?

Yes, Chase Bank provides 24-hour credit card customer service. You can reach them by calling (800) 945-2000 or using the number on the back of your card. Additionally, you can manage your credit card account online or through the Chase mobile app for iOS and Android, allowing you to make payments, check your balance, and dispute charges at any time.

What is the Chase customer service mailing address?

The Chase customer service mailing address is as follows:

For regular mail:
National Bank By Mail
P O Box 36520
Louisville, KY 40233-6520

For deliveries by overnight or certified mail:
National Bank By Mail
Mail Code KY1-0900
416 West Jefferson, Floor L1
Louisville, KY, 40202-3202, United States

How can I talk to a live person at Chase?

To talk to a live person at Chase for personal banking questions, call 800-935-9935.

How do I email Chase customer service?

To email Chase customer service, the most effective method is to access your Chase online banking account and use the secure messaging feature. This allows you to send a message directly to their customer service team.

What number is 800-242-7338?

800-242-7338 is the phone number for Chase business customer service.