Citi Credit Card login, payment, customer service

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Citi® is a worldwide bank that’s dedicated to providing responsible financial services and products to people, businesses, governments, and organizations. They have a variety of credit cards, some of which come with attractive rewards and advantages. Whether you want rewards, travel points, balance transfers, cash back, or business benefits, Citi has a credit card that suits your needs.

If you need to login or pay your Citi card bills, then this article is for you.

Citi Credit Card login online account access

To log in to your Citibank credit card account online, follow these steps:

  1. Access the Login Page: Go to the Citibank website or mobile app and find the login page.
  2. Enter Your Information: On the login page, provide your username and password in the designated fields.
  3. Sign In: Click the “Sign On” button to access your online account.

If you haven’t set up your online account yet, you’ll need to register:

  1. Register Your Citibank Credit Card: Click the “Register” option.
  2. Verify Your Identity: Enter your credit card number, birthdate, and the last 4 digits of your Social Security number or Tax ID number to verify your credit card account.
  3. Create Username and Password: Choose a username (between 5 and 50 characters) and a password (8 to 64 characters). The password should have at least one uppercase letter, one number, one lowercase letter, no spaces, no digital images or icons, and no more than two consecutive identical characters. The password is case-sensitive and must contain at least one special character.
  4. Log In with New Credentials: Once you’ve registered, return to the login page and enter your newly created username and password. Then, click “Sign On” to access your account.

After successfully signing up and logging in, you can manage your Citibank credit card account online. This includes activities like paying your credit card bill, reviewing statements, monitoring account transactions, and updating account information like passwords and automatic payments.

If you ever forget your login information, you can click “Forgot Password?” on the Citibank login page, and follow the prompts to reset or retrieve your username or password.

How do I make my Citibank Credit Card payment?

To pay your Citibank credit card bill, you have several options:

  • Online: Log in to your Citibank online account, click on “Make a Payment,” select the payment amount, date, and funding source, then confirm and submit the payment.
  • Through the Mobile App: Download the Citibank app for Android or iOS, log in, select your card, tap “Make a Payment,” and follow the on-screen instructions to complete the payment.
  • Over the Phone: Call (800) 950-5114 or the number on the back of your card, provide your card information, and follow the automated prompts to make a payment.
  • By Mail: Send a check or money order (no cash) to the address provided. If you choose this method, send your payment at least 7 days before the due date.
  • At a Citibank ATM: You can make a payment at a Citibank ATM, and they accept cash payments up to $3,000 per credit card account per calendar month.
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Remember to write your name and credit card number on the check if you choose to pay by mail. Setting up automatic payments is also an option if you prefer hassle-free bill payments.

Citi Credit Card customer service – Help & pay by phone

You can reach Citi’s customer service at 800-950-5114 for assistance and making payments over the phone.

You can also contact Citibank credit card customer service through these options:

  • Online Messaging: Visit the Citibank website or use the Citi Mobile App to send a message.
  • In-Person: Visit a local Citibank branch.
  • Mail: Send a letter to: Citibank Customer Service
    P.O. Box 6500
    Sioux Falls, SD 57117

Please note that if you choose online chat, you may encounter longer wait times than usual.

Citi Credit Card payment address

The payment address for Citi credit cards is as follows:

For regular mail payments:
Citibank Credit Card Services
P.O. BOX 9001037
Louisville, KY 40290-1037

For express payments:
Citibank Express Payments
6716 Grade Lane Building 9
Suite 910
Louisville, KY 40213

When sending a payment by mail, use a check or money order (not cash). Include your name and the last four digits of your account number on the front of the check or money order. Alternatively, you can make payments online through the Citi website or set up automatic monthly payments. You can also pay over the phone by calling (800) 950-5114.

The bottom line

You can access your Citi Credit Card account by visiting the Citi Online Banking page. From there, you can log in to your account, view your balance, make payments, and manage your account settings.

If you prefer to pay your bills online, you can use the Citi Bill Pay service. This service allows you to pay bills online to anyone, anywhere at no additional cost. You can also set up one-time payments and receive regular bill payment alerts.

If you have any questions or concerns about your Citi Credit Card account, you can contact Citi’s customer service by calling 1-800-950-5114. The customer service team is available 24/7 to assist you with any issues you may have.